We have a 24 hour cancellation policy. It is very important that you give us 24 hours notice if you cannot keep an appointment so that the time can be given to another client. Please leave a message on our answering machine (717) 721-3121. We offer exchange or credit for any products purchased within 10 days. All services must be paid for immediately after service. We accept VISA & Mastercard with proper ID. Returned checks are an inconvenience. A $25.00 service fee plus any bank charges will be assessed